Service and Support

How to buy

Before we dive in to the specifics of solar panels (a.k.a. PV modules, solar electric panels), let us remind you that energy efficiency and conservation are the best ways to reduce your energy foot print and your electrical bill. Please actively explore and incorporate all avenues of efficiency before pursuing a home solar panel system. That being said, solar power is an exciting clean-energy option that is becoming more and more popular. Use our website, www.suncell.co.za to explore the products online that you need and provide your wish lists. You can communicate to us via multiple media platforms such as whatsapp, Facebook and others to begin your purchasing journey.

Payment options

You can purchase online using the payment gateway provided. Alternatively, you can do a direct deposit into our account or do an EFT.

Deliveries and shipping

The prices quoted do not include delivery. Delivery charge will be quoted based on your location, the mode and speed of delivery. As indicated in our T&Cs, we strive to ship within 2 days upon the conclusion of each purchase.

Certifications

Our products are manufactured under different certification standards in the electrical field. Check out the product specifications such as CE, EU, UL

PV Testing

Suncell Clean Energy offers PV testing and troubleshooting for PV systems installed by the company or other third parties as part of Operations and Maintenance (O&M). We can detect ground faults, diode faults, module faults and cable faults among others in a matter of minutes without dismantling the PV array. This service is offered to residential and commercial operations with string connections.

F.A.Q

What size solar energy system do I need?

Your system size depends on your energy usage, which is measured in kilowatt-hours. You can find this info on your electric bill, or in your online account with your utility provider. Sizing is a complex process, but fortunately there are plenty of online tools to help you out. For grid-tie systems, the quickest way to get an estimate is to use a solar calculator. We can give you a target system size and show you a few kits that might suit your needs. For off-grid systems, tally your daily energy usage on a load evaluation sheet, then use our off grid solar calculator to hone in on a target system size.

What does an inverter do?

A solar inverter converts DC (direct current) into AC (alternating current).
Solar panels generate DC power, but most household appliances run on AC power. The inverter simply takes the energy you generate and turns it into a format that can power your electrical loads.

How does solar impact the value of my home?
In a 2017 study in the USA, the results suggests that solar homes sell for 3.74% more than comparable non-solar homes. That comes out to about $15,000 more on average for homes evaluated in the study. Solar is a major selling point, so long as the homeowner owns the solar system. Leased systems are a different story, as the home buyer must agree to take on the contract and lease payments from the solar installer.